Appointments and Walk-ins may be Subject to unexpected wait times due to high wedding demand and limited staff. Thank you for your patience and understanding as we adjust to the re-opening. Click here to book an appointment.

FAQ

We want to make your visit here as seamless as possible.

Whether you’re planning a wedding, an inquisitive groomsmen or just looking for your next lavish outfit, we have all your questions compiled here and answered on this page. 

  • Weddings

      How will COVID-19 store closures affect my wedding order?

      All orders made before store closures have been placed and will be stored safely until we are able to re-open.

      To the couples who are postponing their wedding dates, not to worry, your suits will be here! Email us at info@4MenUnited.com to notify us of the change.

       

      My wedding date has changed! will I lose my deposit?

      No, you will not! All deposits are non-refundable and can be transferred towards a different date. If your wedding is postponed to 2021 or 2022, we recommend booking a second fitting 3-5 months before the new date (see question below expand on this).

      What if I don’t fit in to the suit/tuxedo I was previously sized for?

      If you need a different size, not a problem! Book an appointment for a second fitting - we would be happy to resize you. Please notify us as soon as you can to confirm and accommodate sizing availability and ordering times for your wedding.

      When will 4MenUnited re-open?

      UPDATE (July 2021): We will be re-opening at 25% capacity, as per Ontario's Three-Stage re-opening plan.

      We are taking the Government’s lead on this matter, and will adapt our in-store experience to best meet our health and safety requirements. As it is an ever-changing situation, we will keep you up to date on any changes on our website and Instagram @4MenUnited

      Do you rent suits or tuxedos?

      Answer: No, but our prices are very competitive with rental prices and you get to keep the suit! Our suits (as part of our packages) start at $199.99 and up to own.


      Do I need to buy shirts and other accessories with a package?

      Answer: Packages are designed as a whole, and if the items are removed prices may change. Please advise if an item is not needed so a further review can be given regarding prices.


      What if I have 10 guys or more?, Do I get better prices?

      Answer: No, prices are set to the most competitive rates. Anyone purchasing 4 or more suits gets the best possible prices. 

  • Bespoke

      How fast can I get a custom, bespoke suit made?

      Answer: Generally, our Bespoke program takes anywhere from 4 weeks to 6 weeks depending on the time of year, rush fees may apply to expedite the process.* 

      *Due to COVID-19 measures, consult with our Bespoke specialists to discuss fabric availability and potentially affected timelines needed for international shipping. 


      Why would I opt for a custom-fitted suit vs a bespoke?

      Answer: When you have a specific/unique vision in mind, the Bespoke program allows you to create a one of a kind garment with every detail you would want. A custom fitted suit is chosen from the sales floor and fitted as perfectly possible.

      However. if you find that off the rack suits don’t quite fit you perfectly, opting for the Bespoke program will provide you with a garment that fits to your exact measurements.


      Where do you source your fabrics?

      Answer: We have a large selection of high-end quality fabrics for you to choose from. We select brands that produce the best, mainly sourced from countries such as Australia, England and Italy.

  • Alterations

      Are your services open during COVID-19?

      Update July 2021: In-store alterations services are open as per the Ontario Three-Stage Reopening Plan.

      Yes! They are open. We have been working with our tailors to ensure we are implementing the best hygiene and sanitation practices to ensure your garments are stored safely during this time.

      If you have an alteration that is due during our store closures we will have curbside pick-up available. Please book your time slot online here.

      *Due to social distancing measures, our tailor shop capacity has been modified for the duration of the COVID-19 re-opening phases under the recommendation of the Government. Alteration times may be affected. Please contact us to get the most up to date alteration time lines.

      What will happen during my fitting appointment?

      Our trained associates will assess your alteration needs and will recommend what we feel is needed to fit you to the suit properly. Please note: If you have a tailor of your own, you are very welcome to bring it to them instead.

      The full balance of your bill needs to be paid before we send any garment to alterations.

      Please bring your own dress shoes to these fittings. No try-on shoes, socks or dress shirts will be provided during this time.

      Temporary hours of  operation will be:

      (Updated: July 2021)

      Monday-Tues: 10am-7pm

      Wednesday: CLOSED

      Thursday: 10am-7pm

      Saturday: 10am-6m

      Sunday: 10am-5pm.

      Are alterations included in the wedding party packages of the price of a suit?

      Answer: No, they are considered a separate service, and additional charges are applied. 


      How long does it take to alter a suit? 

      Answer: It may take 1-2 weeks to alter your suit, but exceptions can apply.*

      *Due to COVID-19 re-openings we have experienced high alteration volumes. Alteration times have been impacted and will take a minimum of 2 weeks. We thank you for your understanding and patience.


      How much should I budget for alterations?

      Answer: The amount you spend is dependant on certain factors such as body type and preference of fit. During your fitting, our stylists will advise what alterations are needed to give you the style of fit you want. (On average, about $40 - $80 more or less.)


      Is it mandatory to alter my suit at your store?

      Answer: No, while we offer a full range of tailoring services, if you have your own tailor, or you live out of town; we welcome you to take the suit with you to have it tailored elsewhere. However, any alterations performed outside are your responsibility and cannot be exchanged or returned if any damages may occur.

  • Online Shopping

      Our online shop is open for business! Click here to check our online collection.

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      4MENUNITED EXCHANGE POLICY

      Returns

      You have 30 days to exchange an item. To be eligible for an exchange, your item must be unused, in its original packaging and in the same condition that you have received it.

      To complete your exchange, we require your information to locate your date of purchase.

      Please do not send your purchases back to the manufacturer.

      Exchanges (if applicable)

      If you need to exchange due to damage, or for size or color of the same item, send us an email at 4menunited@gmail.com and we will arrange the exchange within 8 - 14 business days. You will be responsible for shipping costs.

      Send item to:

      ATTN: Online Shop-  Steeles Ave W Unit 38 Vaughan Ontario CA L4L 4Y5.

      Shipping

      Currently we are offering delivery Canada wide.

      International orders will take 4-5 weeks, sometimes 6 depending on location and shipping information chosen. To ensure prompt arrival please place your order in advance of your event. *Please note, due to COVID-19 Pandemic related reasons, we cannot guarantee shipping times,

      To return your product, you should mail your product to:

      4040 Steeles Ave W Unit 38 Vaughan Ontario CA L4L 4Y5

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.