Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a exchange or return.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.. We do not accept products that are intimate i.e underwear or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your exchange, we require your information to locate your date of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
If you need to exchange due to damage, or for size or color of the same item, send us an email at firstname.lastname@example.org and we will arrange the exchange within 8 - 10 buisness days. You will be responsible for shipping costs.
Send item to: 4040 Steeles Ave W Unit 38 Vaughan Ontario CA L4L 4Y5. ATTN: Online Shop
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
International orders will take 4-5 weeks, sometimes 6 depending on location and shipping infrmation chosen. To ensure prompt arrival please place your order in advance of your event.
To return your product, you should mail your product to: 4040 Steeles Ave W Unit 38 Vaughan Ontario CA L4L 4Y5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ATTN: Appointments strongly recommended. closed civic holiday monday